Privacy Policy

1. Introduction

At Sigmadent, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our e-commerce platform. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide when:

• Creating an account (name, email address, password)
• Making a purchase (billing and shipping addresses)
• Adding items to your shopping cart
• Contacting customer support
• Subscribing to newsletters or promotional communications

2.2 Order Information

When you place an order, we collect:

• Product details and quantities ordered
• Payment information (processed securely through third-party payment processors)
• Shipping and delivery information
• Order history and transaction details

2.3 Technical Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Session data and cookies

3. How We Use Your Information

We use your information for the following purposes:

• Processing and fulfilling your orders
• Managing your account and providing customer support
• Tracking inventory and managing stock levels
• Communicating with you about your orders and account
• Sending promotional emails and marketing communications (with your consent)
• Improving our website and services
• Detecting and preventing fraud and unauthorized activities
• Complying with legal obligations
• Analyzing shopping cart behavior to improve user experience

4. Shopping Cart and Session Data

We store your shopping cart data to:

• Save items for your convenience across sessions
• Associate cart contents with your account (for logged-in users)
• Use session IDs to maintain cart data for guest users
• Merge cart items when you log in after browsing as a guest
• Analyze shopping patterns to improve product recommendations

Cart data is retained until you complete your purchase or clear your cart. For guest users, cart data is tied to session cookies and may be cleared when the session expires.

5. How We Share Your Information

We may share your information with:

• Service Providers: Payment processors, shipping companies, and email service providers
• Business Partners: With your consent, for marketing purposes
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission
• Secure password storage using industry-standard hashing
• Regular security audits and updates
• Limited access to personal information by authorized personnel only
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing of your information

To exercise these rights, please contact us at privacy@sigmadent.com

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your shopping cart contents
• Analyze site traffic and user behavior
• Personalize your experience and provide relevant content
• Remember your preferences and settings

You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order history and transaction data are retained for accounting and legal compliance purposes. Account data is retained until you request deletion of your account.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: